Stay Tuned
Posted on February 22nd, 2010 by admin
We know that many of you are excited about the upcoming launch of Allure of the Seas and still have questions regarding Oasis of the Seas. While our Chairman is taking a small break from his blog writings you can still stay updated by visiting the blog of our President and CEO, Adam Goldstein at www.nationofwhynot.com/blog.
In the meantime, continue to watch this space for upcoming exciting developments. Be sure to sign up for our RSS feed for any updates.
Filed under: Uncategorized
Glad to hear the Mr. Fain will be posting again! This is a great blog!
One sugestion. RCI should post blog updates for this blog on Facebook (like you do for Mr. Goldstein’s blog), that way more people know about this blog.
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Hi Mr. Goldstein!
I dont know how does this works but i need to make my wayto tell someone about the kosher food in your ships! i been in your cruise 5 times and i wikk travel 2 times more with you and once with celebrity but im very concern with the kosher food you ser. I know that you can do better! in my last cruise there were liker 400 people requesting for kosher food and really its not good at all. You have to improve!! For example crystal cruises have an exelent catering of kosher food! try to make it better i know that the persons that are going to be interested are going to pay more for it!! but really its really a problem! im not strickly kasher but to hav a good meat and a good chiken its important!!!
Pleas cheit it out!1 I been loyal to you for a long time and your cruises are the best buttt the kosher food has to improve!!
thanks!!
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nonya Reply:
March 4th, 2010 at 5:43 pm
learn how to spell!!!!!
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Sir
My wife and I have been sailing with RCCL for a good number of years. We had reached the diamond level one cruise at a time. Included were four family cruises (17 people) and a wedding cruise with our daughter (23 people). We were enjoying the benefits of the diamond level including the concierge lounge, the concierge, and the evening meet & greet. After 3 cruises at this level it was changed. We were informed that the concierge service and concierge longue were going to be available only to Diamond Plus members and higher level suite guests. There would be a “staff member” available at breakfast hours in a “private area” to discuss any issues with and a bar area with wine and beer set aside in the evening for Diamond Members (no h ‘or dourves or finger foods, no cocktails). At neither of these areas was there a check made that only Diamond (or Diamond Plus) was served. When we called the Diamond desk we were told it was all about the CRUISE EXPERIENCE. We went on the 1st Members Cruise through the Panama Canal; we have been sailing with RCCL 20 years, THAT is the cruise experience.
Due to where we live and the fact that we both still work for our living, we are not able to go on cruises at the drop of a hat as a lot of retired people do. We are also inland so we cannot take weekend cruises without spending additional dollars for transportation to the docks. I do not feel it is right that these amenities once granted, were removed. Had we not already booked two additional cruises with RCCL in February 2009 while on a cruise, I’m not sure we would have after this last experience. On our last pre-booked cruise with RCCL we received a form card that stated “Welcome to the New Diamond Membership Benefits”. It explained all the “benefits” that after 3 cruises at the old Diamond level that we could no longer enjoy. The fair thing to do in situations such as ours would have been to create a new level for those that had obtained diamond under the old rules or just bump us to bump us to Diamond Plus to solve the problem. I’m sure that we are far from being alone in feeling like this. We have one more cruise booked with RCCL, an eleven night Mexican Riviera. If the CRUISE EXPERIENCE for this cruise is not an improvement over our nine night New England & Canada cruise, it might well be our last cruise with RCCL or sister companies.l
There are other cruise lines wanting our business, which we have been resisting feeling loyal to RCCL. What a shock to find out RCCL is not loyal to us and doesn’t care about us.
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Today March 16, I made a phone call at about 4pm in regards to a payment that was not going thru they put me on hold for about 20 min. and nothing was resolved other than telling me to try again in 30 min. which I did couldn’t make the payments I was still getting message errors I called customer again and this time talked with a lady which put on hold to get an answers was on hold for exactly 54 min. and then someone hung up the phone, after that I called again and ask to speak with a supervisor and she wasn’t able to help either, I would like you to know that this has been the WORST customer service I have ever received I had sail with other cruise lines which they have great customer service so far I’m very discourage with this trip and hoping that the service on board will be better.
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